FAQs


 

 How do I find out about your future releases?

The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.

 

Can I expect the color of my product to look the same in reality as in the pictures?

Yes, the pictures are HD and have been optimized for viewing on the most common devices.

  

 

 

Can I change my product for another?

Sure, as long as the product is in unused/original condition and within two weeks of the purchase. Just shoot us a message at: info@donmarcco.com

 

My product is defect, what should I do?

Your satisfaction is our number one goal, please

contact us at: info@donmarcco.com

and include a picture or two of the defect. Please do not return your product without consulting our customer care service first. 

 

 

 Can I change my order after it is completed?

Sure, just shoot us a message at: info@donmarcco.com

 

Why haven’t I received an order confirmation, did my order go through?

In the event of a missing order confirmation, please make sure to double check your spam folders/boxes. As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t received your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at: info@donmarcco.com

and we will help you out.

 

Are you able to declare a lower value on my shipment?

No, we will always declare the correct value.

 

My credit card was declined?

Our service provider requires certain fraud-prevention schemes from your service provider and will not be able to accept your credit card otherwise. 

 

Where is my package and delivery time?

When you have completed your order, you will receive a confirmation email and, as soon as the shipment is created, you will receive an email with your tracking information.

Please note that confirmation e-mails quite often ends up in spam boxes.

 

How do I get in touch?

Customer support: info@donmarcco.com